system now generates new passes automatically at least a fortnight before the If you have not received either a letter or full pack call us straight away on 01452 426265. You can apply for your renewal bus pass online. We will automatically renew your older person's bus pass at least 2 weeks before your current one expires if you have used it: on a bus with an electronic pass reader. Use the application form below to send us your new details no later than 1calendar month before the end of your bus pass. Are senior bus passes renewed automatically? I have moved out of Gloucestershire. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. You also have the option to opt-out of these cookies. What time can I use my bus pass outside of Gloucestershire? Open all. Alternatively you are able to renew your vouchers online. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. State pension claimants who apply directly through their local council should be aware. This cookie is set by GDPR Cookie Consent plugin. Nexus is due to send out almost 56,000 new cards to local residents whose current cards expire on 31 March 2023. English bus passes are not accepted in Scotland and vice versa. Under normal circumstances young disability-related pass holders will not be required to complete a new application pack unless we have little or no evidence. Essex County Council is not responsible for this. A Free Travel Card will be issued automatically at age 66 if you are registered for the Public Services Card and getting a pension from this department. Your pass will be automatically renewed if you have used it within the last 13 months. If you cannot apply online for any reason please contact us. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. These cookies will be stored in your browser only with your consent. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Note if applying online you will receive first an acknowledgement email and subsequently an approval email requesting you pay the replacement fee (10) by online card transaction. If your current bus pass is due to expire within the next month, this is an indication that we . If you have any problems using your card, it will be necessary for you to contact the bus company directly. Lee You do not need to reapply for your bus pass. Unable to drive for reasons of medical fitness. There is a 10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address. If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. We use some essential cookies to make this service work. If you have moved since your last bus pass was issued and have not notified us of your change of address, please take evidence of your current address (eg council tax or bill, bank statement) to a participating library to arrange for a renewal pass to be issued to you. Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements. If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. If you have any questions, please contact Essex County Council by calling0345 743 0430. So, to find out if you're eligible and where to apply, get in touch with your local council. You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. Please provide them with as much detail as possible about the journey you wished to make. Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. www.gloucestershire.gov.uk/fairprocessing, Age - they need to have reached the pensionable age for a woman irrespective of whether they are male or female, You have not used the bus pass within the last 13 months, You have only used your bus pass in London where the bus passes are not recorded on the Oyster ticket machine. Apply for or renew your bus pass. Residents in Telford and Wrekin whose bus passes are due to expire are being advised that they will be renewed automatically. All young disabled pass holders must provide a new photo if they wish to renew. For further information see. We apologise for any inconvenience that this situation may have caused you. Registration Number: 07205882, Please note the Bus Pass system is separate to other Council systems and requires its own login information. Transport For London Buses (you cannot use your pass on the Underground, DLR or Trams), Downloading an applicationformfor older persons or disabled persons bus pass at the. You can find the following on this web page: Your bus pass is valid in the following locations at the following times: An Essex companion pass is available for those who have difficulty travelling without assistance. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. Park and Ride Services and Airport Transport Services: it will be necessary to check with the Bus Operator or the Local authority for that area, prior to travel if they accept concessionary bus passes, and if any charges apply. Lee This cookie is set by GDPR Cookie Consent plugin. If we send your pass to your old address because you have not told us that youve moved, you will have to pay 10 for us to send a replacement. This can be your email address or set to something memorable for you. In London, you can use your card on buses but not on the Underground Train services. read our summary of the changes to bus services, renew your pass on the My Bus Pass website, let us know if you no longer require a bus pass, evidence we accept as proof that you are still eligible for a disabled person's bus pass. Username Password Forgotten your Password? Click or tap the rating which best represents your experience. 5 How long does it take to renew an older persons pass? Auto-renewal for an older person's bus pass. If the evidence you provide does not prove you are eligible for a disabled pass, but our records show that you have reached pensionable age, we will issue you with an older persons pass instead. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. If it has already expired, please call 0345 678 9088 to arrange a renewal. Welcome to the Highways Service Information Centre. all that. Age-related passes will be valid for five years. Older person's bus pass renewal. Renewing, updating or cancelling a bus pass. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. If you haven't received a pass 2-3 weeks before renewal you can try to renew online or contact us if you are unable to do so. Disabled people can qualify under the following categories: A person applying for a bus pass must provide the evidence to show their eligibility. Older persons concessionary bus pass application - PDF(0.6MB), Disabled persons concessionary bus pass application - PDF(86.2KB), Concessionary Pass Terms & Conditions - PDF(35.2KB), Scheme Definition - 2017-18 - PDF(156.1KB), Arrangements for Reimbursement - 2017-18 - PDF(136.8KB), TTRO application advice and planning a road closure, Public Rights Of Way User Satisfaction Survey, Intelligent Transport Systems / Traffic Signals, Wall-mounted street light replacement programme, Interactive Maps and Live Travel Information, Temporary housing signs for development sites, Real-time information for connected vehicles, Money-saving tips for travelling around on an e-scooter in Essex, Money-saving tips for travelling around on public transport in Essex, Money-saving tips for travelling around on two wheels in Essex, Karina Izod, Cycle Training Administrator, Travelling around on two feet for free in Essex, Essex, Southend and Thurrock Authorities: Companion Passes are valid in these areas. You must let us know if you have changed address over the last 2years and your bus pass is about to run out. You will not be able to use My Bus Pass to renew your pass unless it has an expiry date betweenMarch 2020 and March 2023. If you have moved address since receiving your bus pass, please notify us of your new address . If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. Passes that were automatically renewed should be received by 1st March 2023. All rights reserved. applies to approximately 12,000 people, the vast majority of whom are Read and contribute to the 20 readers' comments . Freedom Pass expiring: How and when to renew London travel permits. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. If you have an older person's pass that expires in the next two months renew online with the following links: -. Gloucestershire County Council offer the Statutory Scheme, as required by law, which is Monday to Friday 9:30 am to 11:00 pm* and all day Saturday, Sunday and Bank Holidays ( but not on the late-night buses, after 11 pm)*In some rural areas where there are very limited bus services customers may be able to use their pass on a bus before 09:30 am. If you have moved house since the last time you were sent a bus pass, you will be able to tell us about your change of address at the same time as renewing your pass. What is the cause of the card not working? Your browser does not allow scripting so some of the features of this page may not work. You will need to pay 10 to replace this pass. Older people become eligible for a bus pass at the now equalised, male and female, age of retirement. We will need to see evidence of your new address. If you have not received your renewal form, please contact our information line on 0345 600 0659. If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. The list of these services is on the GCC web site, under Transport. Where you caught it and at what time, along with your destination. Changes To Renewal Of Concessionary Bus Passes. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. You have moved since your last bus pass was issued and not informed us. Concessionary Bus Pass Already have an Online Account Login to renew or manage your Bus Pass and to keep your details up to date. Copyright Lancashire County Council 2022. who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. However, you may visit "Cookie Settings" to provide a controlled consent. If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. 1 week before current vouchers expire. What type of medicine do you put on a burn? You can find your renewal code located in the box towards the bottom of your renewal letter. You don't have to do anything, unless you have moved since we sent you your last pass. The cookie is used to store the user consent for the cookies in the category "Other. Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. If you have a disabled persons pass which is due to expire in March, we will write to you to tell you how to renew it. five years We will write to you if we need new evidence; if you do not hear from us you need not worry as your pass will be renewed automatically. But opting out of some of these cookies may affect your browsing experience. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. If youre not a Medway resident find out how to renew for an older persons bus pass outside of Medway. If you do not receive your new pass please contact our information line on 0345 600 0659. Alternatively, you can renew your pass online. Disability-related pass holders who are asked to reapply by completing a full application pack will also need to pay for postage. Copyright 2023 Wisdom-Advices | All rights reserved. Have you moved? You do not need to renew an igo card. The new pass is free. If an age-related pass holder wants to replace a lost, damaged or destroyed bus pass there is a 5 replacement charge. To get an older persons bus pass you must 2 Apply to your local council. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. For those people needing to apply for their renewal this too can now be done byApplying online. No, the English National Concessionary Travel Scheme requires that Travel Concession Authorities provide passes that enable free travel on any local bus service in England at all times on Saturday, Sunday and Bank Holidays and between 0930 and 2300 on any other day. Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. I currently have a disability-related bus pass with companion entitlement. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. For assistance with new applications: (Click the arrows below to reveal the answers). "With companion" entitlement is specific to Gloucestershire so may not be available elsewhere in England. Will receive a renewal form, as evidence is required to obtain a new pass. Older Person's bus passes will be renewed soon. Before your pass expires, we may send you a letter inviting you to renew it manually. I am a disabled pass holder, will I receive a bus pass renewal letter? How do I apply for a disabled persons bus pass? Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. The cards offer older and disabled people free travel in the capital When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. You can apply for a replacement bus pass by filling in the lost bus pass application form. Please check with the county council in the area you plan to visit. Learning impairment that has resulted in an arrested state of development before adulthood. I have applied for my new bus pass, what should I do with my current pass? It is not valid in Wales* or Scotland. Our Blackburn with Darwen: Further information. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. 1 Contents. If you have not received your new bus pass this may be due to the following reasons: If you have not moved please visit a participating library to renew your bus or contact us on 01452 426265. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. If a bus pass has been stolen and the customer provides the police crime number there is no charge for a replacement pass. Applicants can enter in their postcode online and will be given the contact details of their local council. Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply.