You are viewing the PayPal Community Archives. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So I bought an iPhone from Australia . I do not want wait 2 month for my money.I was told not to worry, I would get my money back no later then 20 days after the dispute had been opened . It reversed all the charges. In this case, you may find the gas station puts a hold on your funds to the value of $125. mercy doctors near strasbourg. After I opened the case the seller said she/he will refund my money through paypal but I had to close the case on ebay first because the paypal funds are frozen until I do so. At least, not in my experience. Leave the Archive. I attempted contact with the company via email and via phone with no success. It was on ebay Germany. Name Address And Bank Bluebird. Find Transaction for Refund. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. if she cant come up with the money,Paypal will have to honor its buyer protection since you won the case and then go after her. What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. If you purchased your item on eBay, you may be able to file a claim with eBay by going to theeBay Resolution Center. Roma II massage table is ideal for students to use in the classroom or on the move. I would like PayPal to refund my $303. Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. When you purchase an item then Paypal credit the seller for you, this is so there is no delay in the despatch of . Christopher Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). I have exctly the same problem , case closed after one day , the message i got was i did not reply within 30 days , what?, i purchased an item from ebay the previous day?, then the seller closed his account , ebay sent me a message that the sellers account had been compromised and that i should go through the resolution center to get my money back , so i did this and they closed the claim within 1 day say that i had not replied in the 3o day limit , unbelievable , so no money back and no item , paypal also closed the claim stating not enough evidence , its disgusting and fraudulent , it seems small claims court is my only option as i have tried to phone both ebay and paypal and one just blames the other , very clever! I like the way you kept a careful paper trail. There was no warning or request for confirmation. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It's the certainty. thank you. However if you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.Once marked as completed it will automatically go back to your card. I contacted PayPal on your behalf. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. You filed a local police report. I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. PayPal Lied About Their $2,500 "Fine" For Spreading "Misinformation". If we're already reviewing your claim, you'll see . Seller refused , on bases that he never canceled the item, and PayPal would not allow him to refund the money as it was being held. PRESTO refunds are sent using Interac e-Transfer or direct deposit. PayPals rejections were quick and almost automatic, listing no specific reason for the rejection. How did you fund the payment? Account . He then agreed through the case to accept a return for a refund. Yes . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Let the seller know why you're closing the dispute, then click Close dispute. You are viewing the PayPal Community Archives. We also work to collect the necessary information and to confirm whether unauthorized activity took place, it told you. GrubHub's customer care team handles cancelled orders on a case-by-case basis, factoring in when the order was place and confirmed, the stated reason, and the customer's order history. Now, when the claim was "under review" by PayPal, the item has been delivered.Refund and payment method instructions Fast Shipping No Risk Appraisal Over $30 High security and perfect security system, we use PayPal's rich anti-fraud experience, the industry's lowest risk loss rate (only 0.27%), less than one-sixth of the traditional . 4,200,536 reviews on ConsumerAffairs are verified. For more information, please see our What is more, the case has been closed but on the progressbar, it says " under review by PayPal, estimated resolution 24th of December". You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case. To get a PRESTO card refund, your card must be added to a PRESTO Account. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. By browsing this website, you consent to the use of cookies. From my point of view if buyer or seller cannot process dispute which was opened by them self'sshould not effect other party which was communicatedand do everything to solve issue. I HAVE NEVER MADE SUCH A REPORT! How can I appeal PayPals decision on my case? Of course, you should not be liable for a transaction you never made. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out . In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. It has enormous loopholes that allow PayPal to deny otherwise legitimate claims, which is exactly what happened to you. The agent told me, the cased had been closed as "for an item not received". On third day I received a mail from papal saying Because you have filed a claim with eBay for this transaction, this casehas been closed. Is there anything you can do to help me? I do not believe PayPal really investigated my claim. What happens if there is no money in her account to refund me now? 2) Significantly Not As Described (SNAD): The customer states the . Our experienced journalists want to glorify God in what we do. Hi All, I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. I have to say that I have not received the item, but the case is closed due to an unauthorized transaction. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. The follow-up emails are no more . tips on managing and growing your business. Select "Issue a refund." Enter the refund amount. Bank reversal: Buyer contacts their bank to request a refund. It seems to me that all this has gone too fast. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. I should add that on the 10th PayPal closed the case in my favor because she decided to issue a refund. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. This decision was made because this transaction was not unauthorized. Can I Request a Refund Via. David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. by . Reddit and its partners use cookies and similar technologies to provide you with a better experience. How do I check the status of my dispute or claim. Q: I recently received an email from PayPal that said Id sent a $303 payment. thank you for calling PayPal ".which confused me even more. Join our impressive list of advertisers and supporters that say they saw it in The Post Newspaper. Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. This content may be old or outdated. How do I . Here's something that we just learned the hard way - from direct personal experience. However, it took 2 or 3 days to state this claim. If paypal closed the case then normally a refund has already been issued at the same time? Privacy Policy. Still ongoing, paypal said i can reopen the case as soon as the post office reports movement with the tracking number, i just wrote an email back to the post office replying to them, they asked me to describe the packagei find it odd that they cant find a package 1 meter tall and or misplaced it or the tracking info., i have sent and received at least 6 packages back and forth to china with EMS during this whole period so its odd. To which he basically said, thanks for calling and put the phone down . Hopefully, that would have generated a response from a real person. I tried to call Paypal back but there lined were closed ! After PayPal confirms that it'll refund a payment, it may take up to 30 days for the money to reach your account. If your case is in the dispute phase, you can exchange messages with the other party to try to solve the problem. I cannot report the problem. Yea hopefully. I immediately reported the transactions to PayPal. I use PayPal sparingly, never above $100, and only from my home computer. Were sorry for any problems you may have experienced with the transaction(s).. Getting in contact with paypal has been spotty, so far only been able to get what . Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! within 10 days. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The return was being sent from the UK to Israel. Claims and disputes life cycle. That seems a little suspicious. Is it OK if we also use cookies to show you personalized ads? A: Im sorry about these charges. PayPal should have worked with you to find out who compromised your account and quickly issued a refund. 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The Post is a member of several local Chamber of Commerce, and its staff volunteers at numerous events throughout Galveston County. View your open cases. I called PayPal, as I was confused by this, as no refund had been put in my account . This is a interesting case, i have the exact same problem and the seller was also a refurbished phone company, the one i purchased from is called SMARTPHONE. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. All payments have to be submitted at www.shopgoodwill.com Pick-Up Schedule: Monday - Friday : 9:00am-3:00pm Saturday-Sunday: Closed for Pick-Up Pick-Up Customers must provide their picture ID and order number to receive their order. Visit the Resolution Center to view the status of your case. (The Resolution Center is only accessible on a web browser, not the PayPal app.) I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out that their own costumer service agents opened the case, and if that was so why did he not say as much. Can I-cancel-a-payment-that-I've-already-sent. I shipped the item back to him, but while I was entering the tracking number into the case details, the page showed up as case closed. Has anyone else been having a tough time getting a refund lately? Once a case is closed, it can't be reopened or escalated to a claim. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. Naturally, the fastest option is paying directly with your PayPal account's balance, in which case the refund immediately gets transferred into your account. Your source for tips on managing and growing your business with PayPal. It is so frustrating not having any communication. If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. Thats disappointing. When this dispute was closed recently, you should have been sent an email advising exactly why the case was closed. I want a refund It is now the 16th and I havent heard anything. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. i am having the same problem but i dont know if i should just wait. This will show you the details of the transaction like below. If you purchased your item on eBay, you may be able to file a claim with eBay by going to the eBay Resolution Center. You could have appealed your case to someone higher up at PayPal. Once a case is closed,itcantbereopened orescalatedto a claim. 1999-2023 PayPal, Inc. All rights reserved. If your dispute has been escalated to a claim, click View to see the latest status. No, you do not always have to return the item if the seller does not bother to respond to a dispute. so i rang ebay urgently within 10 mins of purchase and asked them to cancel the purchase and refund. Because there is no buyers protection option available if you transfer money as a friend. thick cushion of multi-layer Small Cell foam, and 1 mm thick PU upholstery that is strong yet soft to the touch. Within 30 minutes, I received an email that PayPal had again denied my claim, and they added that Based on our review, we found this transaction is consistent with your PayPal payment history.. Click the "Appeal" button next to the case you want to appeal. You need that kind of documentation to prove that these were not legitimate charges. The seller canceled the item after I payed, and has said the PayPal fund had been held could I make a bank transfer . All you need is an email address. By browsing this website, you consent to the use of cookies. I bought an item for $1,975 back in June. The Post Newspaper. How to Respond to a PayPal Dispute. Contrary to what the company said, its decision isnt final. I can't find anything online about what rule I could have possibly broken since all I did was place an order. For $10 a month, GrubHub+ and Seamless+ will . Case Report Specification. @kernowlassThank you, I don't seem to be able to escalate the dispute to a claim. But sometimes, even the best documentation isnt good enough. Also once they close claimyou cannot open another about same transaction whatare we suppose to do. Message 2 of 16. I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. Additional non-returnable items: For these charges, Synchrony Bank has a fee reimbursement policy: It will refund ATM fees in the U. i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions. Item needs re stringing. If you need to refund a PayPal transaction, you can do so in just a few steps from your "Activity" page: Click "All transactions.". Select . No explanation, no bill, nothing. The process can include identifying and addressing the issue, facilitating communication between the buyer and seller, and finding ways to resolve the dispute in a mutually satisfactory manner. Get Morning Report and other email newsletters. If by card, the funds will go back on the card and will take anywhere from a week to 30 days. My paypal account was charged on 11-20-20 for $408, which i did not authorize. We require contact information to ensure our reviewers are real. A dispute is for you to negotiate with the seller and the seller offer a refund or part refund or whatever. Transfer money online in seconds with PayPal money transfer. "Case Closed," it says. However at this time such a call may be frutile, though you can keep trying. It was by card, but I have no email from PayPal saying anything. Clearance dates for refunds are estimates, hopefully may clear on monday? Privacy Policy. Cookie Notice Locally owned and operated in Texas City, Galveston County, Texas. The $6 cost to buy the card is non-refundable. The case was closed in your favor?! When I spoke to the agent he said, the payment cant be returned to my card. However yesterday I placed an order at a nother restaurant and all of a sudden they're charging me the 30 euro that I got back from winning the paypal case again.