plantronics mute on mute off problem plantronics mute on mute off problem

It's a great product, but while i can change volume and mute calls . They are pretty well designed but looks the recent headsets are not built to last! Since it was several years old, I purchased new one, same problem, had it replaced & same. Disappointed. You can disable your headset smart sensors through the Plantronics Hub software under the Settings. Next you want to go to the settings tab and select General In this window you will notice a settings called "Mute Off Alert" The default setting is Tone and Voice. I have been using Plantronics bt headsets for nearly 7 years now and this is just the second one. Just got it back few days ago. Please set the following entry in the register to "0": Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Bluetooth\Audio\Hfp\AudioGateway\Enabled. Tried resetting sensors, touching the mike while talking, using fully charged earpiece problem continues. Kindest regards. Oct 15, 2019 by Naniwayuri 3 yr. ago. If anyone have this problem is better to send it back and ask for refund. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Create an account to follow your favorite communities and start taking part in conversations. 2. I have discovered that pressing 2 seconds Volume+ and Volume-, in my earphone, then notifies me by voice "Mute On", but stills on teams muted. When Im on a Zoom meeting with multiple people, and with the headset connected to the computer audio via USB (not linked to not using my phone), the headset works well as long as I am on mute. All of a sudden it wont let me stay muted in Teams. It has to be some kind of manufacturing defect. NOTE *Menus may vary by device. But now it's super distracting hearing the beeping and the mute on mute off voice everytime I need to participate in a meeting. Mic works with voice recorder but not on zoom or meet. You can set up a conference call with 4 additional headsets. Issue: Unable to mute the microphone of a Savi 7300/8200 headset on Microsoft Teams (issue present with Plantronics Hub 3.23 and 3.24) Resolution/Workaround: Either of the following: Close the Plantronics hub Uninstall the Plantronics Hub In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. So weird / annoying. Hi Everyone, I had the same problem with a V5200 and abandoned it for months after trying all sorts of suggestions (taping the holes, resetting). Wearing the Voyager 5200, tap the call button to test sensors. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control, Super Light, Ultra Comfort. Not sure what headset is best for you? Is there a way to remove the sound - either in settings or completely delete the file from hard drive? All good now. To mute a call you need to briefly press the mute. To mute or unmute your headset, click the headset icon in the System Tray. Dave Blankenship. Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. ;) ), Have a nice rest of the day (mine will be better for sure ;) ). Special Bargains! Entdecke Plantronics Voyager Bluetooth Headset in groer Auswahl Vergleichen Angebote und Preise Online kaufen bei eBay Kostenlose Lieferung fr viele Artikel! All of a sudden, nobody could hear me. can anyone tell me how to turn off the indicator beep on the plantronics V5200 D? if you ever drop your keyless entry in the swimming pool. You can check that your softphone software is supported by going to the following website: If it is required to enable the headset control (answer, end, and mute) functionality, ensure you have Plantronics Hub installed. My 5200 blue light continually flashes 3 times while connected to my computer is there a significance to that? It should not be headset issue but more of Microsoft Teams issue as headset didnt have any problems for years until after a Windows or MS Teams auto update a few days ago. Thank you very much! @cdaniel2022, hello; i also have this problem and i permanently fixed; it's a hardware issue; i make a video with all the detail here https://youtu.be/qjHFJqkzPiQ. I try connecting the headset & cell w/no luck. Manage your Dell EMC sites, products, and product-level contacts using Company Administration. They sell it in any paint department at every hardware store. Maybe you can check Jabra settings. I download/install the software with my windows 10. Please add an option to turn off the beep sound for mute/unmute.The sound is annoying and even though it can't be heard by the other participants, it could be heard on the meeting record.In addition, this issue is regularly brought to you since at least 2017. 1-10 of 13 Answers. E.g. It shouldn't be that hard. It continutes as long as I have a call open. Contact one of our friendly Headset Advisor's. Pretty annoying to say the least. 06-12-2020 06:50 AM. Could be many times a day or may go a week without. 08-20-2020 10:36 AM. After a few years of use it has now become a piece of junk unless your just using it for music etc, flaviosan Not on mute, software up to date. I had run into a problem where I had enabled the mute button on the headset and it was muted. gonzoxxxxx I just googled to see if there were known issues with the Plantronics Voyager Edge's microphone because I'm having that same exact issue! Achaz Israel You can disable this using Planatronics software. 2023 Plantronics, Inc. All rights reserved. Still doesn't work. If you're using a Plantronics wireless headset for your desk phone, on the charging base will be a compatibility dial. Thanks for the tip. In my test environment, Teams client did not have the sounds "mute on" or "mute off". The login page will open in a new tab. Apr 7, 2017 by Rich, can you plug your Voyager 5200 headset into the computer with the charge cable, download the Plantronics Hub and update the firmware in the headset. This is thr second one i bought and same thing. Then select properties. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me. Right-click on the Plantronics device and choose Properties. I don't want to hear the voice. Since we are using Plantronics headsets we already contacted . Hi Christina and Pam. VLad Koretsky, Loris Valentini I use a couple of great Plantronics headsets, mainly the Voyager 8200 and Voyager 5200 UC. Hello. First thing you do is make call then check to see if the mute is on! Nov 3, 2022, 5:42 PM. With the latest version of Cisco Webex Meetings Version 40.8.6.2, there are some problems with Muting & Mute/Mic Sync. It even announces mute on, mute off so it is recognizing the mute action. My phone does not find the headset during a call or while listening to music. But I want to use my aftershokz as it's perfect for being able to talk to people locally and be in a teams meeting at the same time since they don't cover the ears! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. mightymikeamps. The fading issue has only just started in the last week. I never said that the solution is to change the devices. With previous versions of WebEx, you could have a system wide mute application (aka Push to Talk app like Shush, MicDrop, MicMute, etc. You can mute and unmute your headset using Plantronics HUB. I first though it was Microsoft teams issue. To anyone not wanting to download extra software to work around this, simply go into your sound settings via your control panel click the recording tab, find the microphone and right-click it. To mute or unmute your headset, click the headset icon in the System Tray. It is very disturbing to mute because I hear the mute message (in my USB Plantronics headset) instead of hearing the people on the phone. To unmute the device, click Unmute. This is built in to the firmware on the headset itself. You can reference each section to learn more about the features of the Dell WH3022 Pro Stereo Headset and how to use it. after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. Alternatively, Im running into a problem where the headset stopped letting me know that it was muted or unmuted when I pressed the button. But then shows that it isnt available not able to connect. After a firmware update, try your Plantronics Bluetooth headset again and see if the issue is fixed. Made a call to a couple people, and they all noticed a huge improvement. You can also use the volume on your computer to affect the volume heard over the headset. This does not work on Voyager Focuc UC. And I also did a test in our environment. Thanks, disabling HD voice worked! 2) The sound duration is very long and the ongoing conference cannot . Dec 11, 2018 by I much rather roll back to the previous update then deal with this, My only solution is for me to use a different headset that doesn't have it's own built in mute function. any oficial solution about my voice fading away due to mic or noise canceling issue? Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". All comments are moderated before being published. fkirkland BT 600 ( 2 units) 10% OFF. Edit: I just got the legend to work too. One thing that annoyed me was mute and unmute both pings a toast and makes a windows sound to notify you. You can mute and unmute your headset using Plantronics Hub. I have exactly the same problem, also using Aftershock, it drives me nuts! Its from corrosion caused by sweat, rain, or even just being open to the humidity in the air. When using the Plantronics (Ploy) 5220 series, the Plantronics Hub is used to manage device settings. For more information, please see our Using computer audio and webex browser app. @lorisvalentini. #3 Make sure compatibility dial is correct. Hope Microsoft team can roll back/disable the mandatory voice over for headsets in Mircosoft Teams! If this setting is off, then you will get an echo, bad sound quality or no . To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. It has been a while, how is everything going? @rickhyne. I use Aftershock Openmove as earphone for Teams, and I have this behaviour since a few days. 2. Plantronics Blackwire 5220 specifications Below you will find the product specifications and the manual specifications of the Plantronics Blackwire 5220. Yes, I did so but I treat it as workaround. 4. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices, 4. While the call is active, mute the call from the device or Lync. Android Settings > On > Scan for devices*. Modify your mute settings in Plantronics Hub for Windows/Mac. I have the exact same problem starting from a couple of days. Yet I have no issue hearing them. Do you have also the audio message "Volume minimum" when decreasing to 0 the volume with the headset? The technical storage or access that is used exclusively for anonymous statistical purposes. I am using Jabra Ninja headset. Any ideas? I didnt see any response to your challenges, so Ill see if I can help. It's not possible to change or disable the voice message when you mute/unmute your audio through the telephone. Did you solved your problem, Thomas? To solve it you must connect it via bluetooth, that would be all. Weird! Dont use Isopropyl Alcohol because it contains water. View orders and track your shipping status, Create and access a list of your products. I bet this Bluetooth has a preset mode that after you've used it for so many hours, days or months it starts shutting the microphone off during phone calls so you have to buy another one. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here:http://www.plantronics.com/us/support/enterprise-software/#downloads, Source to detailed solution :https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. In the Control Panel, click System. (plantronics legend headset) . You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. Also, on step #3, your headset must be plugged in for you to see the "Planstronics Savi 8200 Office Series" item. 3. A: Answer I called their customer service to ask the same question. Navigate to the Levels tab and turn off the muted button if it's active and use the slider to turn on the Microphone to at least 75. The other alternative they suggested to me was to join the Teams meeting through a browser. I dont see the options in the app. When we mute or unmute the microphone, there is no sound prompting me to do this. - MicSim. These same sensors auto-mute the microphone when you take the headset off, as well as when the microphone boom is placed . First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). THANK YOU VERY MUCH FOR YOUR KINDNESS! 1. @mightymikeamps. You could have exceeded the allocated power on your USB port, rendering the mute switch inactive. To mute the device, click Mute. Probably just had some gunk in the mic grooves that was damping my voice enough for the headset to think it was background noise. 10% OFF. Open the Sound window (often referred to as Windows Audio Mixer) by right-clicking on the speaker icon in the Windows notification area (i.e., system tray) and selecting Recording devices. Turns out the mic grooves were dirty, damping my voice enough that it thought my speech was background noise. It is using the mute and unmute function of the headset itself, because in the past with teams, if I muted myself using the buttons on my headset, this was the symptoms of using the built in mute functionality. Once I disabled(off) "Smart Audio Transfer" in setting/sensors&presence, it seems to work, but not much better, microphone still sounds so far away. I have the same issue as Ben, all was working fine until the last phone (note 10) update a few days ago. After logging in you can close it and return to this page. 8-6. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. I am not sure about it because I did several test in our Teams client by changing different device. Plantronics Voyager Focus Uc Mute On Mute Off Issue. Another troubleshooting step you can do is try pairing a different headset to your phone, if that pairs fine its a headset issue, if not it could be a phone issue. This happened a few years ago and thats why I stopped using the Plantronics earpiece. Whats going on? After drying it now works perfectly again. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. The headset will continue to give a triple beep every 15 seconds. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. If I knew it would be so I would have never purchased this headset. Probably it also affects another setting, but I have no negative impact. Teams is telling the headset to speak. If the call can still not be unmuted, perform the following: 3. Similarly, some of the other chemicals in denatured alcohol can be corrosive to plastics.". I need to be able to run around the office and answer calls and cant. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center Disable them here and the toasts and noises for mute/unmute go away plantronics About the author Tom Arbuthnot Im having the exact same probem. The sensor may not work very well. Check that your boom microphone is aligned correctly with your mouth. Additionally can you use. Push voice/mute button found on underside of mic boom. Craig McKellar thanks for letting us know that it needed a software. I could still hear them. after working perfectly for a couple months, i am now inaudible to parties i call. We are trying to get those devices ( Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC ) to see if we can reproduce the issue. Almost no microphone level. Although, not sure how warranty would be valid or not outside US, for me it's very important. I'm curious to see if this fixes any other set than mine Apr 21, 2017 by There seems to be no solution o this problem. Disconnecting it from the laptop then let the phone work perfectly. The microphone only malfunctions and mutes me while on a phone call to talk to someone or otherwise, it works perfect. I still get the annoying toasts. Hopefully Microsoft will address the issue. It will upload the log files to help us debug the issue. It happened after the latest firmware upgrade. ), which allowed you to keep the WebEx app unmuted, while using a . and our I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! Have to press the call answer/end button before the mute button will work in Teams. Answer a few questions to get help. Used black electrical tape to cover both sides holes on the round section. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". I have not had a chance to try this myself. Please log in again. In my case, microphone recorded static, something like crackling noise. So I am also using aftershokz and noticed this problem on wednesday may 11th, so it makes sense this was due to a recent update in Windows or Teams. When I heard "no" I told them their pictures are deceiving. But if you facing it too frequently then this needs to be investigated and suggest you to log a ticket for this. Unplug the AC power from the charging base and let it sit for 10 seconds, then replug it back in. Very frustrating, but at least there is a work around. Let it sit for a few minutes. Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee. I scoured the web and found similar past issues with Microsoft Skype interferring with headset (Note: Its an outdated solution; not able to work on Windows 10) https://sciencing.com/denatured-alcohol- same issue here. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. You must change this setting to your headphones for them to start working again. 0 comments. Ive reinstalled the software and it seems to randomly work sometimes and not others. It seems to be less a problem when there are fewer (2 or 3) people on the Zoom. You dont have to soak the battery side. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. Usually 1-4 or A-G. If you were encountering an issue and it is now resolved, please change the post flair to Solved! User experience lays down on the ground here! I don't want to play with all the sensor setting, someone might have better luck. You saved me a new unit or limiting to audio listening only. Didn't use headset, would probably help, but currently not an option, 5. Prior to this, like the original poster said, there were settings in the Plantronics Hub software to allowed us to turn off the voice notification of "Mute On" and "Mute Off" voice. How do you disable mute and unmute audio feedback? So the problem is with the Poly Headset and Teams app. @heartbeat927, I have the same problem. I have contacted other colleagues and they are facing the same issue! any ideas what's happened? 10-17-2017 More info about Internet Explorer and Microsoft Edge, https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. The speech? SHOW DEAL. Plantronics news, updates, reviews and more. Disappointed. Cookie Policy @jeanfranco81871. @hamburger42862. Called Plantronics customer service. The headset will continue to give a triple beep every 15 seconds. Poly will not acknowledged the issue is probably firmware related barring any better explaination. Plantronics Headset Auto-Mute Fix Anthony Gerdes. If I covered the noise cancellation sensor (two holes near the call/hangup button) while the headset was in my ear I could also be heard normally. menu. Find many great new & used options and get the best deals for Plantronics 206808-01 RIG 400HS - Gaming Headset for PS4 at the best online prices at eBay! OpenMic While not on a call, tap the red Mute button to activate OpenMic and hear your surroundings. I can only speak about Plantronics, they offer with the device an app to configure the settings and there you can disable the speaking and that's what I did :). Thanks for the post above, it helped me! Apr 30, 2017 by Now its working perfectly again. I have tried cleaning microphone with Alcohol and then using compressed air. This headset has a utility "Plantronics Hub" that allows you to configure a myriad of settings including an option for "Mute On/Off . Thank you! love this headset, Voyager 5200, but after 2 weeks, i start having problems with it disconnecting on its own and i have go into my phone too select this and not the phone.