Monday-Friday08:30 - 17:00Free from UK landlines. Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. We only collect anonymous data. Mobile costs may vary. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. the new account(s) in My Permissions.Go to My permissions. Price subject to survey and location. Best if you're on your mobile. Make sure youre always connected with mobile, broadband, phone systems and more. Download our Service Level Agreement to find out more. You can do lots of things without picking up the phone. You need your billing account number. If you add all your accounts
Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. We're one of the world's leading communications services companies. Our activities added 24bn to the UK economy. Its quick, easy and available 24/7. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. Location. Fix Problems and faults Contact Chat, phone, or email Contact us about. That means you get fast, reliable speeds. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. Create an account Are you an EE Mobile customer? It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Business growth needs a rock-solid infrastructure. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. This will involve a complete review of your complaint to make sure nothing has been missed. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Maybe there's a problem with your order. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? Cookies used for marketing and advertising purposes. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Unfortunately, BT's phone system is not well designed. Otherwise, please make sure you've got a business reference and try again. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. Price quoted only available on a 5-year term contract and applies to new circuits only. Sounds good doesnt it? Well need your site address and postcode, and an overview of what youll be using your connection for. Free from UK landlines. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. We're here to keep your teams connected as the trusted partner of businesses around the globe. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Your order number will look like one of these. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. later the dashboard view will be restored. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. These cookies allowed us to study how users navigate on the website. Sorry, something went wrong. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. That means you get fast, reliable speeds. Get answers to all your questions here. As your business grows, the demands on your internet connection grow too. New BTnet EAD customers only. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try
again. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Weve broken down each way you can contact BT so you can choose the best option for you. This means no annoying lag or delays. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . Work faster, smarter, safer, and stay connected with your world. Got up to 250 employees? track your order here. More information and review your options. Fibre business broadband only 25.95/month. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. We know that the internet is key to your business, and downtime means lost revenue. View bills, set up and manage devices, check service status, speed and much more. Search The Phone Book from BT to find contact details of businesses across the UK. Don't worry, if you don't have the details of these accounts you can still track
Necessary to provide basic functions of the website such as page navigation. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. Starts with two letters followed by six or seven alphanumeric. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. How does BTnet work with cloud applications? BT broadband complaints. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". You can find our standard Terms and Conditions at www.bt.com/terms. We are processing your online
Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. In order to view the dashboard you will need to add
We can only deal with BT Business accounts. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. Choose your leased line plan Compare leased line pricing and find the best fit for your business. Log in to report a fault and youll go straight to the correct place to fix problems. BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. And if you do experience service stops, well provide money-back credit. Search The Phone Book from BT to find contact details of businesses across the UK. Mobile costs may vary. Search The Phone Book from BT to find contact details of businesses across the UK. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. Looking for help placing an order? Raise a general billing enquiry. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. Subject to credit check, business registration and a 5-year minimum term. a fault or order with your fault or order references. Website. BT business solutions Work faster, smarter, safer, and stay connected with your world. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. 08:00 - 18:00. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. Our great-value business broadband offers fast speeds and a reliable connection. If you need help quickly, use the other contact options. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. Download it now to be totally on top of things: View, pay, and download your bills. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. That means there are no busy periods or dips in data service to worry about. Popular shortcuts Order number Track a fault Report a fault In some cases, BT might need a little time to investigate your complaint and find the best course of action. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email
[email protected]. Discover solutions that are built for your business, whatever you do. Dont miss our hassle-free ways to help yourself. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. By continuing to browse, you accept the use of cookies. There are no limits to what people can do when they connect. Well offer the fastest fix with the first available visit youre in control to change it. Report a fault online to put things right. Using Wi-Fi that doesnt drop. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. Weve updated our BT Business privacy policy. Mobile costs may vary. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. You need your order reference number. Adjust your speeds to align with your needs: it's internet that grows with you. Monday - Saturday08:00 - 18:00Free from UK landlines. Mobile costs may vary. All prices exclude 20% VAT. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h Its quick, easy and available 24/7. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. Contact | Business Broadband & Internet help | BT Business Business help Broadband & internet Contact Broadband & internet Popular Commonly asked questions Setting up Get up and running Using Making the most of . That looks like a residential order number rather than a
Be confident about transforming your business. We aim to fix any faults within five hours day, night, or weekends. Our purpose is as simple as it is ambitious: we connect for good. Heres how well help put things right. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. This price does not include in-life modifications, upgrades, or moves on existing services. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. Discover SME solutions BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. Discover solutions that are built for your business, whatever you do. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. Starts with VOL followed by three and eleven numbers, Oops. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. Suitable for smaller businesses who need more than what broadband can offer. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. Related Types of Business | Related Locations. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. By phone 0800 800154. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. Data privacy and security practices may vary based on your use, region, and age. Starts with 5 or 6 numbers, followed by 6 numbers. We needed to save money for the good of the Gosport and Fareham Academy Trust. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. Report a fault online to put things right. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. business
Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. Offer ends 5 March 2023. Compare leased line pricing and find the best fit for your business. 0 to 5 employees,250+ employees,6 to 249 employees. Try contacting support if you still can't
Get a 200Mbps leased line for 299/month (ex VAT). Lessons BT Business Teach Us Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. We're sorry but you need to use a different order tracker for that reference. Monday - Friday. By email Send message We aim to respond to your email within 48 hours - excluding weekends. Search The Phone Book from BT to find contact details of businesses across the UK. Search The Phone Book from BT to find contact details of businesses across the UK. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. I understand that any big company has large numbers of employees. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. Simply follow the instructions and you might not need to call BT Broadband. Message. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. It was ten times as fast for half the price. A business leased line, on the other hand, is a dedicated line just for you. Hosting video calls. If you're on your computer, you can download WhatsApp for Desktop. Our SME solutions are for you. A BTnet Leased Line not quite right for you? Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. Has hybrid work affected my offices bandwidth needs. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Online, report a fault with your broadband, phone, or BT email. Broadband & internet BTnet If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. You can do lots of things without picking up the phone. There are lots of quick and easy options to manage your . Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Search The Phone Book from BT to find contact details of businesses across the UK. If the system doesn't recognise what you've said, you will be able to choose from the options menu. Visit our online customer service help and support areas Change your UK billing address. Faults and Orders dashboard. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. track your order. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. Whatever industry youre in, weve got tailored solutions to help your people work smarter. Broadband not working properly? The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No.